Terms & Conditions
Many products offered by Ruby Bell Doll Clothes are designed to fit the 18" doll such as the American girl doll, however these products are not affiliated to American girl dolls in anyway. These items are not suitable for children 3 and under as they may have choking hazards.
Here at Ruby Bell Doll Clothes, customer satifaction is our first priority. If you are unhappy with any item, for any reason, you may return it within 10 days of purchase for a full refund or replacement. Please read our terms of refund below.
Refunds do not include the cost of shipping unless the product is defective.
All returns must be original packaging and original condition. A product is considered defective if it has a manufacturing error. Once we receive a returned item we reserve the right to determine the nature of the issue.
Again our testing and inspection makes product issues highly unlikely.
RUBY'S RUNWAY SUBSCRIPTIONS
Ruby's Runway subscriptions are shipped out the first week of each month. Cancellations must be requested prior to the 20th of the previous month. Because of automatic billing and shipping, we need this time to assure the best customer service to all of our clients.
No refunds will be issued for partial subscriptions. 3-month, 6-month and 12-month plans are prepaid and not eligible for cancellation, except at the renewal periods.
We stand by the quality of our pieces. If any item arrives defective, please contact us and we will do our best to provide you with a replacement piece. (Exact matches may not be possible since each piece is unique.)
Privacy Statement: For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.